Last updated: 31st October 2025

Website: www.sensur.com

Owner: "Sensur Ltd"

Registered office: 128 City Road, EC1V 2NX

Company number: 16401574

1. Introduction

Your privacy matters to us.

At Sensur Ltd, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us online.

We comply fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK privacy laws.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

2.1. Information You Provide Directly

When you:

• Create an account on our website
• Make a purchase
• Subscribe to our newsletter
• Contact us via email or online forms
  
  We may collect:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party providers)
• Order history
• Marketing preferences

2.2. Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Cookies and similar tracking technologies (see Section 7)

2.3. Information from Third Parties

We may receive limited information from third parties such as:

• Payment processors (e.g. Stripe, Shopify Payments)
• Marketing and analytics partners (e.g. Google Analytics, Meta Pixel)

3. How We Use Your Information

We use your information to provide and improve our products and services, including:

• Processing and fulfilling your orders
• Managing your account and preferences
• Providing customer support and responding to enquiries
• Sending order updates and marketing communications (where you have consented)
• Personalising your shopping experience
• Monitoring and improving website performance
• Complying with legal and tax obligations

4. Legal Basis for Processing

We process your personal data only where permitted under UK law. This includes:

Purpose

Legal Basis

To process orders and deliver products

Performance of a contract

To send marketing emails

Your consent

To improve website experience

Legitimate interests

To comply with tax, legal, or regulatory obligations

Legal obligation

You can withdraw your consent to marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

5. How We Share Your Information

We will never sell your personal data.

We may share your information only with trusted third parties that help us operate our business, such as:

• Payment processors and banks
• Delivery and logistics providers
• IT, hosting, and email service providers
• Marketing and analytics tools
• Professional advisers (e.g. legal, accounting)

All third-party partners are required to handle your data securely and only for the purposes outlined in this policy.

6. International Transfers

Some of our service providers may process your data outside the UK (for example, in the EU or the US).

In such cases, we ensure that adequate safeguards are in place — including UK-approved Standard Contractual Clauses (SCCs) or equivalent protections — to keep
your data secure.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and deliver personalised content.

You can manage your cookie preferences at any time via your browser settings or through our cookie banner.

For more detail, please see our Cookie Policy [link to separate page if available].

8. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including to:

• Provide products and services
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce agreements

After this period, your information will be securely deleted or anonymised.

9. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of your personal data we hold.
• Correction: Request that inaccurate or incomplete data be updated.
• Erasure (“Right to be Forgotten”): Request that we delete your personal data.
• Restriction: Request limits on how we process your data.
• Data Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of processing (e.g. marketing).

To exercise any of these rights, please contact us using the details below.

10. Data Security

We take data protection seriously.

All personal data is stored on secure servers and protected by up-to-data encryption, firewalls, and access controls.

Online payments are processed through secure, PCI DSS–compliant third-party gateways, and we never store your full card details.

11. Children’s Privacy

Our website is not intended for individuals under 18.

We do not knowingly collect personal data from minors. If we learn that we have
inadvertently collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our
practices or the law.

Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us:

📧 Email:
info@sensur.co.uk

📍 Address:
128 City Road, EC1V 2NX

If you are not satisfied with our response, you have the right to lodge
a complaint with the Information Commissioner’s Office (ICO) at
www.ico.org.uk.